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     Useful Key Phrases for making a claim

     Useful Key Phrases for adjusting a claim

Company

Address

     Date

     To
     Company

     Address

     Dear _______________________________:

     I was very disappointed to read your letter of August 17 dealing with the issue of incorrectly produced publicity leaflets. As someone who values your business, I have already begun to find a solution to resolve this problem.

     My top photographer will call you to arrange an appointment at your earliest possible convenience to re-take photos in full color. Also, we will deduct another 15 percent of the bill for the misunderstanding. Thank you for your patience.

     Sincerely,
     (signature here)

     Name

     Post

Company

Address

     Date

     Name

     Post

     Document Makers
     Salem, MA 34588

     Dear ______________________________:

     As someone who has worked with your company for over 3 years, we were very disappointed to see the documents you produced for our latest Drivers Co. publicity campaign.

     As our written agreement stipulated, we expected full color leaflets with fancy explanatory texts, but instead, we found that black and white photos had been included in the prepared leaflets. I think you will agree that a communication problem exists.

     We would like you to send out a photographer to provide us with the promised color coverage, or provide us with a refund.

     Yours truly,
     (signature here)

     Name,

     Post