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Dear _______________________ Thank you for your order. At this time we cannot fill your order due to an unexpected shipment delay from our overseas suppliers. We will hold your order for arrival of the merchandise, and ship shortly thereafter. Unfortunately, we cannot provide you with a specific shipping date at this time. Thank you for your anticipated patience in this matter. Dear _______________________ Because Mr. Jones is out of the office for the next two weeks I am acknowledging receipt of your letter dated May 20, l983. It will be brought to his attention immediately upon his return. If I may be of any assistance during Mr. Jones' absence, please do not hesitate to call. Gentlemen: This is to inform you that we are unable to make delivery on the above referenced purchase order on the date indicated. We should have our merchandise ready to ship within 10 days of the original delivery date and we hope that you can hold off until that time. We did want to inform you of this delay as soon we were advised in order to give you as much time as possible to make alternate arrangements, if necessary. We can assure you, however, that if your order remains in force we will expedite delivery to you as soon as we have received the merchandise. Please accept our apology for this delay and thank you for your understanding. Dear ________________________ Thank you for your recent correspondence regarding your account number ____________. We were able to track down the error and have credited your account accordingly. A report to this effect has also been sent to our credit reporting company. As of this date, your account balance is $_____________. You are a valued customer and we apologize for any inconvenience this mix-up may have caused. If we may be of further assistance please contact this office at your convenience. Dear ________________________ Please accept our apology for having shipped merchandise in excess of your purchase order. We have made an adjustment in your account to reflect this error and have arranged for [delivery service] to pick up the excess merchandise on [date] . We are sorry for the inconvenience this has caused you and are most appreciative of your cooperation and understanding in this matter. Thank you for your recent order. Dear ________________________ After reading your letter of [date] , I can thoroughly understand why you are running out of patience. While it would be easy to place the blame on our computer, this poor fellow has received enough abuse since joining our firm. After all, he only follows the orders that are given to him. Therefore, please accept my apology for the delay in refunding your money for [basis of adjustment] Our bookkeeping department has been instructed to issue a check to you at once, which you should be receiving within a few days. I am grateful that your letter was brought to my attention and I appreciate your perseverance in settling this matter. Once again, I am very sorry for the inconvenience this has caused you. Dear ________________________ Thank you for your recent application for employment with [name of company] We regret to inform you that there are no openings in our firm at this time. While we know this is disappointing news, we would like to retain your application in our files for future openings. Thank you for your interest in working for our company. |
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